Frequently Asked Questions

How can I contact Dr Jen?

You can reach Dr. Jen anytime by emailing or calling (516) 784-7802.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

When will I receive my order?

If your purchase includes any downloaded items, your downloads will automatically appear after you click "Submit Order"(unless otherwise indicated). No time to save them? No worries. A copy of your downloads will also be sent to your email address. You will have 24-hours to save your downloads; if you miss this window of time, simply contact Dr. Jen to resend your links. If your purchase includes the Blackbook System, you will also receive an introductory email within 24 hours. If your purchase includes physical items, they will be shipped to you within one week.

What is your refund or exchange policy?

Click here to read our policies

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